Last updated: July 26, 2026
Moon Gate Wisdom respects your privacy. This Privacy Policy explains what information we collect, why we use it, how it may be shared, and the choices available to you when you visit moongatewisdom.com, place an order, create an account, subscribe to emails, or request a reading.
Information We Collect
Depending on how you use the site, we may collect:
- Contact information: name, email address, phone number, and shipping or billing address.
- Order information: products purchased, order value, delivery details, returns, refunds, and customer support communications.
- Reading information: information you voluntarily submit for a reading, which may include your birth date, birth time, birth city, birth country, gender, selected focus, and questions or circumstances you choose to describe.
- Account and marketing information: account details, email preferences, subscription status, and interactions with our messages.
- Technical and usage information: IP address, browser and device information, referring pages, pages viewed, approximate location, cookie identifiers, and site interaction data.
Payment card or payment-account information is processed by the payment provider made available at checkout. Moon Gate Wisdom does not need you to send payment card information by email.
How We Use Information
We may use information to:
- process, fulfill, deliver, and support orders;
- prepare and deliver a requested reading;
- communicate about purchases, returns, refunds, service messages, or inquiries;
- operate, secure, troubleshoot, and improve the website;
- prevent fraud, misuse, and security incidents;
- maintain records and comply with applicable obligations;
- send promotional messages when you have requested or consented to receive them; and
- measure website and marketing performance.
Readings and Information You Choose to Share
Information submitted for a reading may be personal. Please share only information that is necessary for your request and avoid including payment details, government identification numbers, medical records, or other highly sensitive information. Reading information is used to prepare, deliver, and support the service you requested.
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to keep the site functioning, remember preferences and cart contents, protect the site, understand usage, and measure marketing performance. Where required, available cookie controls may allow you to manage non-essential technologies. Browser settings may also allow you to block or delete cookies, although some site features may not work correctly.
How Information May Be Shared
We may share information with service providers that help us operate the business, such as website hosting, ecommerce, payment processing, email delivery, analytics, fraud prevention, customer support, and shipping providers. These providers receive information only as reasonably necessary to perform their services.
We may also disclose information when reasonably necessary to comply with law, respond to a valid legal request, protect rights and safety, investigate fraud or abuse, or complete a business reorganization or transfer. We do not sell personal information for money.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and tax records, resolving disputes, enforcing agreements, and meeting legal or security requirements. Retention periods vary depending on the type of information and why it was collected.
Your Choices and Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. You may unsubscribe from promotional emails using the link in the message. Service and order messages may still be sent when necessary.
To make a privacy request, email support@moongatewisdom.com. We may need to verify your identity before completing a request.
International Processing
Your information may be processed in countries other than the country where you live. Privacy and data protection rules may differ across countries. We use service providers and safeguards appropriate to our operations and the information involved.
Children’s Privacy
The website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, contact us so we can review and delete it where appropriate.
Third-Party Links
The site may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Moon Gate Wisdom is not responsible for their content or privacy practices.
Security
We use reasonable administrative and technical measures designed to protect information. No online transmission or storage system can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy as our services or legal requirements change. The revised version will be posted on this page with an updated date.
Contact Us
For privacy questions or requests, contact support@moongatewisdom.com.