Last updated: July 26, 2026
This Shipping Policy explains how Moon Gate Wisdom processes and delivers orders placed through moongatewisdom.com.
Order Processing
Orders are prepared after payment has been successfully confirmed. The processing estimate shown on the relevant product page, at checkout, or in your order confirmation applies to your purchase. Business days do not include weekends or public holidays.
If an item is made to order, personalized, temporarily unavailable, or requires additional preparation, this will be stated on the product page or communicated by email.
Shipping Destinations
Available shipping destinations are shown at checkout. If your country or region is not available, please contact support@moongatewisdom.com before ordering.
Shipping Rates and Delivery Estimates
Available shipping methods, charges, and estimated delivery times are displayed at checkout before payment. Delivery estimates begin after an order has been processed and handed to the carrier. They are estimates, not guaranteed delivery dates.
Tracking
When tracking is available, we will send the tracking information to the email address used at checkout. Tracking may take time to update after the carrier receives the parcel.
Address Accuracy
Please review your name, street address, apartment or unit number, city, region, postal code, country, email, and phone number before placing an order. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Customers may be responsible for additional shipping charges when a parcel is returned or requires reshipment because an incorrect or incomplete address was provided.
International Orders, Customs, and Duties
International shipments may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are the customer’s responsibility and are not included in the product price or shipping charge.
Customs procedures may cause delays beyond the carrier’s original estimate. Moon Gate Wisdom cannot control customs inspections or local import requirements.
Delays, Lost Packages, and Delivery Issues
Carrier delays caused by weather, customs, peak seasons, service disruptions, or other circumstances outside our reasonable control may occur. If tracking shows no meaningful update for an extended period, contact us and we will help you review the shipment with the carrier.
If tracking shows a parcel as delivered but you cannot locate it, check with household members, neighbors, the building office, and the carrier before contacting us.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, email support@moongatewisdom.com promptly with your order number and clear photographs of the item, packaging, and shipping label. We will review the issue and provide the appropriate next step.
Contact
For shipping questions, contact support@moongatewisdom.com.