Last updated: July 26, 2026
We want you to feel confident ordering from Moon Gate Wisdom. This policy explains when products may be returned, how to request a return, and how refunds are handled.
30-Day Return Window
You may request a return within 30 days after the order is delivered. To be eligible, the item must be unused, unworn, unwashed, undamaged, and returned with its original packaging, tags, accessories, and any included materials.
Contact us before sending anything back. Returns sent without prior authorization or to an unapproved address may not be accepted.
How to Request a Return
Email support@moongatewisdom.com with:
- your order number;
- the name and email used for the order;
- the item you want to return;
- the reason for the return; and
- photographs if the item is damaged, defective, or incorrect.
If the return is approved, we will provide the correct return instructions and return address. Do not send a return to an address shown on a shipping label without contacting us first.
Return Shipping
For a change-of-mind return, the customer is responsible for return shipping and any related customs or carrier charges. We recommend using a trackable service and keeping the receipt until the return is completed. Original shipping charges are not refundable unless required by law or the return is caused by our error.
If an item is confirmed to be damaged, defective, or incorrect, we will provide an appropriate remedy and instructions, which may include replacement, refund, or reimbursement of reasonable return shipping.
Items That Cannot Be Returned
Unless required by applicable law, we cannot accept returns of:
- items that have been worn, used, washed, altered, damaged after delivery, or returned without their original condition and packaging;
- personalized, customized, engraved, or made-to-order products;
- gift cards;
- final-sale or clearance items clearly marked as non-returnable before purchase;
- digital products or completed personalized reading services once delivered; or
- items that cannot be returned for hygiene or safety reasons after their sealed packaging has been opened.
Contact us before ordering if you are unsure whether a product is eligible for return.
Damaged, Defective, or Incorrect Items
Inspect your order promptly after delivery. If an item arrives damaged, appears defective, or is not the item ordered, contact us as soon as reasonably possible with clear photographs of the product, packaging, and shipping label. Please keep all packaging while we review the issue.
Refunds
We will inspect an authorized return after it is received. If approved, the refund will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
We may reduce or decline a refund when an item is returned used, incomplete, damaged after delivery, or otherwise outside the conditions of this policy, except where applicable law provides otherwise.
Exchanges
Availability cannot be guaranteed for exchanges. The fastest option may be to return the eligible item and place a separate order after the return is approved. Contact us so we can advise you based on current stock.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after processing begins, and an order that has already shipped must follow the return process.
Consumer Rights
This policy does not limit rights that cannot be excluded under applicable consumer protection law.
Contact
For return or refund questions, email support@moongatewisdom.com.